
Welcome to ‘The Sauce’ – your weekly dollop of marketing news.
By Ashleigh Morris, our Content and Comms Lead.
Welcome to ‘The Sauce’ – your free-to-access weekly newsletter for all of the latest marketing and brand news that you need to know.
This week we look at the expectations of B2B buyers, reveal some shocking stats about marketing creative, and look at BBC Children in Need’s latest collab.
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Over Half of B2B Buyers Willing to Switch Due to Poor Digital Experience
B2B buyers are demanding ‘seamless omnichannel’ experiences, with more than half willing to switch suppliers if they have a poor-quality digital experience, shows research from McKinsey and Co. The research is part of the latest B2B Pulse Survey, with responses from nearly 4,000 B2B decision-makers.
It also showed that buyers now use 10 or more distinct channels to interact with suppliers (up from 5 in 2016), with a third preferring in-person interactions, a third preferring remote comms, and a final third choosing digital self-serve options.
The research underlines the rapid transformation and integration of digital technologies to the B2B journey amidst years of economic uncertainty.
It highlights the importance of B2B companies embracing technology and adopting a seamless digital journey while also retaining in-person options for those who prefer face-to-face interactions.
It highlights the importance of embracing technology while also retaining in-person options.